The conductor
is listening.

First, tap "Restore purchases" in Settings → Subscription. The app re-checks with the App Store and should activate within a few seconds. If that doesn't work, email hello@couchette.app with the Apple ID you used and the approximate date of purchase — we'll coordinate with RevenueCat to resolve it.

On iPhone: Settings → [Your Name] → Subscriptions → Couchette → Cancel Subscription. Couchette cannot cancel for you — Apple requires you to do it through the App Store. Cancellation takes effect at the end of your current billing period; you keep access until then.

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, find the Couchette charge, and tap "Report a Problem". Apple typically responds within 48 hours. If your request is denied and you believe it shouldn't have been, email us and we'll write a supporting note.

Install Couchette on the new device using the same Apple ID that holds the subscription. On first launch, tap "Restore purchases" in Settings → Subscription. Your premium access appears. Your local passport, however, does not transfer automatically — cross-device passport sync is on the roadmap but not yet shipped.

Couchette plays audio in the background by design, but iOS will stop us if another app takes over the audio session (e.g. you accept a phone call, start a podcast, open Apple Music). Returning to Couchette should resume the soundtrack. If the audio still doesn't return, double-tap Home → swipe Couchette away → reopen. The session timer continues regardless.

Disembarking early does not earn a passport stamp, but it also doesn't penalise you. Your streak is preserved only by completed (or partially completed) journeys. If you stopped before the train passed any stations, the journey is treated as never having departed.

We read every email. Be as specific as you can — what you were trying to do, what happened, what you wished had happened. Concrete is more useful than diplomatic. hello@couchette.app.